Privacy Policy

1. Introduction

MzancexAI financial programme ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website or interact with our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our website.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

• Personal identification information — such as name, email address, phone number, and other contact details you provide when filling out forms, requesting information, or contacting us.
• Account and usage information — details about how you access and use our website and services, including pages viewed, features used, and actions taken.
• Technical data — IP address, browser type and version, device information, operating system, and other technology identifiers on the devices you use to access our website.
• Communications — records of correspondence if you contact us, including the content of your messages and any attachments.
• Information from cookies and similar technologies — as described further in the Cookies section below.

3. How We Collect Information

We collect information through the following methods:

• Direct interactions — information you provide when completing forms, creating an account, subscribing to communications, or contacting us for support.
• Automated technologies — as you navigate our website, we may automatically collect technical data about your equipment, browsing actions, and usage patterns using cookies, log files, and similar tracking technologies.
• Third parties — we may receive information about you from third-party service providers, analytics providers, or publicly available sources, where applicable.

4. How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, maintaining, and improving our website and services;
• Responding to your inquiries, comments, or requests for support;
• Sending administrative information, updates, and communications related to our services;
• Personalising your experience and delivering relevant content;
• Monitoring and analysing usage trends to improve the functionality of our website;
• Detecting, preventing, and addressing technical issues, fraud, or security concerns;
• Complying with applicable legal obligations and enforcing our terms and policies.

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not overridden by your data protection rights.

6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to collect and store information about your preferences and usage patterns. Cookies are small data files placed on your device that help us recognise your browser, remember your preferences, and understand how our website is used.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or may not function properly.

7. Sharing and Disclosure of Information

We do not sell personal information. We may share information we collect in the following circumstances:

• Service providers — with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, analytics, and communications tools;
• Legal compliance — where required to comply with applicable law, regulation, legal process, or governmental request;
• Business transfers — in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business;
• Protection of rights — to protect and defend the rights, property, or safety of MzancexAI financial programme, our users, or others;
• With your consent — in any other circumstances where we have your explicit consent to share the information.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the length of time we have an ongoing relationship with you, whether there is a legal obligation to retain the data, and whether retention is advisable considering our legal position.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted to us.

10. International Data Transfers

Your information may be transferred to, stored, and processed in a country other than the one in which you reside. Where such transfers occur, we aim to ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

11. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to certain exceptions;
• Object to or restrict certain processing of your information;
• Request portability of your information in a structured, commonly used format;
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so that we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the revised policy on this page and update the "last updated" notice. We encourage you to review this policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.